Returns & Exchanges

Due to the perishable nature of our artisanal baked goods, Butter Baker does not accept returns; however, we are committed to ensuring your satisfaction and will address any quality concerns immediately.

1

Inspect Your Order

Please check your pastries, cakes, or cookies immediately upon pickup or delivery to ensure everything meets our high-quality standards.

2

Document Issues

If you receive a damaged or incorrect item, please take a clear photograph of the product and the packaging within 24 hours of receipt.

3

Contact Support

Email our team at [email protected] with your order number and the photos of the issue so we can evaluate your claim.

4

Resolution

Once reviewed, we will provide a resolution which may include a replacement of the item, a store credit, or a partial refund depending on the situation.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing